CARE Veterinary Hospital

We were referred there by MASH in Ringwood as specialist care was required for our dachsund . They were waiting for us and have taken excellent care of our very sick girl. They have saved her life.The communication is excellent and plenty of aftercare. They kept us informed about costs every step of the way and helped us with gap only payments. Every single person we have dealt with has been fabulous & caring. I was getting a bit worried in the end that our girl might not want to come home after been treated like a queen for a week🤦‍♀️.Location is easy to get to by car or public transport.

Subject: Urgent Complaint Regarding Our Rabbit’s Sudden Death After Clinic Visit Dear Care Veterinary Hospital Team, We are writing to express our deep shock, sorrow, and concern following our visit to your clinic today with our rabbit. Earlier today, we brought our rabbit in for a check-up due to his recent loss of appetite and reduced food intake over the past few days. However, we had noticed that in the past two days, his condition had improved — he had begun eating again and appeared more energetic. We brought him to your clinic nonetheless, out of caution, to ensure that there were no underlying health issues. During the consultation, the veterinarian informed us that the blood test results showed no abnormalities. We were told there was no indication of bloating, and aside from being slightly underweight and having a mildly low body temperature, there were no other major concerns. The vet advised that his diet might need some adjustment. Despite this generally positive assessment, the vet still administered a dose of pain relief medication and informed us that our rabbit had already been given the drug. It is important to note that when we brought him in, our rabbit was alert, eating hay, and in visibly good spirits. The vet also confirmed during the examination that he was doing well and eating actively. We were reassured that there was no serious issue and that our rabbit was in good health. However, after we brought him home, his condition deteriorated rapidly. He became extremely lethargic and refused to eat anything. Within 30 minutes, he stopped breathing. He died suddenly and unexpectedly, shortly after the visit. This has been an unimaginably painful and distressing experience for us. It is utterly devastating that our rabbit — who was in good condition when we brought him to your clinic — died so soon after undergoing tests and receiving medication from your team. We are left not only grieving but also deeply confused and angry. We have serious concerns about the following: The necessity and justification for administering pain relief medication. The potential side effects of the drug given and whether it was suitable for rabbits. The overall professionalism and expertise shown during the examination. The clinic’s knowledge and authority in treating rabbits as a species. We kindly request a full explanation of what happened during the examination and treatment, including the name and dosage of the medication given. We also seek accountability for this tragic loss and expect an appropriate response regarding compensation. We trusted your clinic to care for our rabbit. What happened today has shattered that trust. We hope you will respond with the seriousness and transparency this matter deserves. Sincerely, Date of Appointment 10/07/2025 Pet’s Name Sui

My cat decided to eat some human medication after sneaking into our bedroom. When panic set in on my side the Care team was at hand on the phone and in person they were calm and reassuring and explained next steps clearly, the reception team where easy to work with through the admissions process as was Teagan who helped me understand what we now had to do. They even leant me a carry case as I was truely unprepared when taking my boy home. Highly recommend

Amazing care was taken with my dog! She was looked after so well, and I received regular updates over the phone, along with some photos, which reassured me about the excellent standard of care she received. Thanks to the team’s dedication, she has made a full recovery, and I couldn’t be happier with my choice of where to take her. Thank you!

Can't speak highly enough of the team at CARE who looked after my 6yo dachshund with care and compassion. I received regular communication and details about his progress and was able to visit at a mutually convenient time. Thank you