Best vet in the western suburbs by far! Naomi really looked after my baby boy and treated him like her own. You can definitely tell this isn’t just a job for her, it’s a passion. Thank you so much again for looking after him and for supporting me as well.
I’d also like to thank Imogen, one of the many amazing vet nurses at this clinic, for taking such great care of my boy. You are all wonderful and deserve all the praise!
I visited the clinic for my puppy’s vaccination and asked a few additional health questions as I was concerned. Unfortunately, the experience was very disappointing. The doctor’s responses felt blunt and dismissive, often just saying “it’s a puppy” without providing proper explanations or reassurance.
As a worried pet owner, I expected empathy, patience, and clear communication. There was no warmth or reassurance during the consultation, which made the experience stressful rather than supportive.
While the clinic may be clinically capable, the bedside manner and client communication could definitely be improved. Pet owners come in stressed and concerned, and a little compassion goes a long way.
Dr. Alex is such an amazing vet! My 4 cats and 2 dogs are always treated with so much care and kindness every time we visit. She’s so gentle, patient, and really takes her time to make sure each of them feels safe and comfortable. You can tell she truly loves animals and puts her heart into what she does.
She always explains everything clearly and makes sure I understand what’s going on with each of my pets. I really appreciate how much attention and compassion she gives to all of them, it makes a huge difference.
Excellent customer service and care! Our dog has had TPLO surgery on both legs at this clinic. Dr. Alex has been very accommodating with all of our questions and has been incredibly caring toward our dog. Elyshia, the receptionist, has also been wonderful (and all of their other staff). We are very happy with our overall experience. 🤍✨️
Never taking my animals to this vet again. Our cat was constantly throwing up and losing weight fast. We took her in for an ultrasound and biopsy, and we were told 1-2 days max for results. We ended up having to wait a week for the results whilst my cat suffered. Once we got the results, they ended up telling me that the results were inconclusive due to not taking a good enough sample. From our first consultation to the moment we received our results was a time frame of two weeks. After two weeks, the doctor finally gave my cat some medication for nausea and sent us home. By this stage, we had taken our cat to the hospital because she was declining fast. We found that there was a serious lack of care.
We have now found a holistic vet; they are amazing, practicing both Western and Eastern medicine. The only reason my cat is alive is because of them.
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Caitlin Johnson
a month agoBest vet in the western suburbs by far! Naomi really looked after my baby boy and treated him like her own. You can definitely tell this isn’t just a job for her, it’s a passion. Thank you so much again for looking after him and for supporting me as well. I’d also like to thank Imogen, one of the many amazing vet nurses at this clinic, for taking such great care of my boy. You are all wonderful and deserve all the praise!
priza pandey
a month agoI visited the clinic for my puppy’s vaccination and asked a few additional health questions as I was concerned. Unfortunately, the experience was very disappointing. The doctor’s responses felt blunt and dismissive, often just saying “it’s a puppy” without providing proper explanations or reassurance. As a worried pet owner, I expected empathy, patience, and clear communication. There was no warmth or reassurance during the consultation, which made the experience stressful rather than supportive. While the clinic may be clinically capable, the bedside manner and client communication could definitely be improved. Pet owners come in stressed and concerned, and a little compassion goes a long way.
Retisha
5 months agoDr. Alex is such an amazing vet! My 4 cats and 2 dogs are always treated with so much care and kindness every time we visit. She’s so gentle, patient, and really takes her time to make sure each of them feels safe and comfortable. You can tell she truly loves animals and puts her heart into what she does. She always explains everything clearly and makes sure I understand what’s going on with each of my pets. I really appreciate how much attention and compassion she gives to all of them, it makes a huge difference.
Maizah Jane
4 months agoExcellent customer service and care! Our dog has had TPLO surgery on both legs at this clinic. Dr. Alex has been very accommodating with all of our questions and has been incredibly caring toward our dog. Elyshia, the receptionist, has also been wonderful (and all of their other staff). We are very happy with our overall experience. 🤍✨️
Julia Bebenek
4 months agoNever taking my animals to this vet again. Our cat was constantly throwing up and losing weight fast. We took her in for an ultrasound and biopsy, and we were told 1-2 days max for results. We ended up having to wait a week for the results whilst my cat suffered. Once we got the results, they ended up telling me that the results were inconclusive due to not taking a good enough sample. From our first consultation to the moment we received our results was a time frame of two weeks. After two weeks, the doctor finally gave my cat some medication for nausea and sent us home. By this stage, we had taken our cat to the hospital because she was declining fast. We found that there was a serious lack of care. We have now found a holistic vet; they are amazing, practicing both Western and Eastern medicine. The only reason my cat is alive is because of them.